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Politique d'expédition

HOW LONG WILL MY ITEM TAKE TO ARRIVE?

The shipping time consists of two sections:

  • Processing Time: Verification of order details, sourcing, quality checks and packaging. All orders are dispatched within 72 hours after the order is placed and the payment is received. 
  • Shipping Time: The time taken to arrive to destination after dispatch from our warehouses.

Following this your package will arrive between 3-20 business days depending on your geographic location and availability of stock.

EUROPE & U.K
Standard Shipping takes 3-5 Days for delivery (IF YOUR ITEM IS IN STOCK) 

Others Countries
Standard Secured takes 1½ -5 Weeks for delivery (IF YOUR ITEM IS IN STOCK) 

 *Note: on the purchase, the customer must accept that these delivery times are estimates only, based on the average data from previous Orders and data provided by Couriers. Some orders may be faster, or slower depending on the location of recipient and the fulfilment center used*

 

WHERE DO YOU SHIP FROM?

Lebanese Artisanal is based in Germany, most of the orders are shipped from our warehouse in Germany.

ORDER & TRACKING

When you place your order, you will receive a Purchase Confirmation email confirming your Order # and purchase details. You can cancel your order or make changes to your shipping information the same day you place your order by midnight. After 6 hours, your order will be processed for stocking, packing and shipping and this normally takes 5-10 business days. When this is completed, you will receive a Shipping Confirmation email.

Once your order has shipped, we will send you another Shipping Update email with your tracking number. To track your package, simply click on the link provided. Tracking information may not be available for the first couple of days after you receive your Shipping Update email. Several days may pass between package scans. We assure you that this is normal and will not affect your expected delivery date.

 

DELIVERY TIME

All orders are processed including QA process, testing, and packing within 3 business days of the order being placed.

  • Most Europe-based orders are shipped directly from our warehouse within 24-72 hours for your convenience and maximum efficiency. Your product will arrive within 3-5 days depending on your shipping address.

RETURNS & EXCHANGES

What is your cancellation policy?

You have 6 hours of the same day to cancel your order and receive a refund after your purchase. If you try to cancel your order after you received a Shipping Confirmation email, we will not be able to issue a refund as the item has already been packaged and shipped out to you.

Please check the refund amount here

What is the return policy?

If your product is damaged or defective, please kindly email us with the subject line “Return: Damage or Defected item with your order #” along with a photograph so we can immediately look into sending you a new one.

The return policy will only apply to damaged items or products that have any manufacturing problems. We will not make any refunds or changes once the product has been successfully delivered in normal conditions.

We do not refund shipping costs. Return shipping is to be paid by the Buyer

See more about our return policy here